Kitchen Communication

Getting your orders to the kitchen as soon as possible is important for customer service. Vantage supports any number of kitchen printers which can be set to print tickets for either the whole order or only certain categories of item. Label printing is also supported, and our printers can sound an audible alert whenever a ticket comes through so nothing gets missed.

Of course, it’s also critical for your kitchen to keep on top of orders and avoid mistakes during periods of high demand. For this Vantage includes built-in support for kitchen displays (touch or non-touch), allowing your staff to clearly see what food needs preparing and how long it has been waiting. When combined with a touch screen staff are able to fully manage their displays, marking items ready as they are completed.

Superb 24-hour Support

In this industry, business doesn’t stop at 5pm, so neither does your support. With Vecsoft Vantage, you always have access to our helpful and knowledgeable support team, 24 hours a day and every day of the year. There’s no cost either – our support is fully included in the system price.

We don’t outsource our support to a generic call centre; every time you contact us you are speaking directly to the software development team which builds and maintains Vantage, so we know are always able to help you quickly and efficiently.

Industry-Leading Customisation

Every business is unique, and that means that no one system setup can be a perfect fit for everyone. We know this, and we’ve built up a reputation for adapting and customising our software for the exact needs of the client. Our EPOS software is built entirely in-house by our expert team of software developers, which enables us to offer an level of customisation unmatched elsewhere.

We always welcome suggestions for new features and improvements, and if your idea improves Vantage for the benefit of everyone, we’ll work with you to implement your idea at no cost!

No matter the size or style of your restaurant, Vantage gives you the tools you need to give your guests the best service possible. We put your table plan front and centre, letting you quickly see the status of your dining area, including expected reservations. Improve speed and accuracy by taking orders directly at the customers’ table with our integrated order pads, and eliminate mistakes using our kitchen management displays and kitchen printing system.

Vantage enables retail businesses to keep complete control over operations, all the way from buying your stock in from your suppliers to the final point of sale. A wide range of hardware is supported, along with fullly integrated card payment terminals. Extensive business reports and detailed logging of staff activity keeps you fully informed at all times.

Good takeaway service is all about getting the order to the customer as quickly as possible with no mistakes. Vantage was designed from the start to be incredibly easy to use whilst eliminating possible opportunities for errors. From the moment the order is taken, whether that’s in person on your EPOS terminal or online through our fully custom-branded website and mobile apps, to the moment it reaches the customer, we make every step fast and straightforward. If you deliver, Vantage tracks your drivers’ activities so you always know when they come and go and how much cash they’ve collected.

Vantage is highly adaptable to the fast-paced environment of pubs and bars. We know how important it is to be able to keep up with demand at your busy peak times, which is why Vantage is designed to be as quick and easy to use as possible. Full support for rapid switching between multiple operators and tight integration with card payment terminals means transactions are lightning-fast. Extensive logging and reporting, as well as fine-grained security controls also make it simple to control exactly who can do what on your tills, and get detailed information on staff actions whenever you need.